Booking Terms & Cancellation Policies

Attention

The following terms and conditions (the “Terms and Conditions”) apply to all bookings and transactions made via the use of this website. By booking and transacting through this Web site, the user acknowledges acceptance of these Terms and Conditions. In the case of any violation of these Terms and Conditions, Byond eTravel & Entertainment Private Limited and its subsidiaries (collectively, “byond.travel”), reserve the right to seek all remedies available by law and in equity for such violations. These are legally binding terms and conditions for your use of this website and login. In these terms of use, the user may be referred to as “you”, “your”, “my” and Byond eTravel & Entertainment Private Limited may be referred to as “Byond.Travel”, “BT”, “we” and “us”. In case of any conflict between policies defined in Booking Terms & Cancellation Policies and Terms & Conditions, the policies specified under Terms & Conditions shall prevail.

Limitation on Liability

Byond.Travel merely provides intermediary services in order to facilitate highest quality services to you. Byond.Travel is not the last-mile service provider to you and therefore it shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator or similar agency) you shall engage or hire or appoint pursuant to or resulting from the material available in this website. Neither Byond.Travel nor any of its directors, employees, agents, vendors or suppliers will be liable for any direct, indirect, special, punitive, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this Web site or any Byond.Travel product, or damages from the use of or reliance on the information present on this Web site, even if Byond.Travel has been advised of the possibility of such damages. Cancellation, No Show and Refunds will be as per operator policies.

You agree to defend, indemnify and hold Byond.Travel harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and any services provided therein.

The Contract

Your booking is confirmed and a contract exists when BT issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to BT immediately. Please ensure that names are exactly as stated in the relevant passport.

You must be at least 18 years of age to make a booking. You agree to provide full, complete and accurate information to the Tour Operator.

Booking on Behalf of Others

By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying BT if any changes or cancellations are required and keeping your party informed.

By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and BT will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

Required Medical Information

You must provide any medical information reasonably requested by Byond.Travel and may be required to complete Byond.Travel's medical information form provided as part of your final confirmation process.

Medical Forms are mandatory for certain Tours. If you have any pre-existing medical conditions which may impact their ability to travel, participate in a Tour, travel to remote areas without access to medical facilities or may adversely affect the experience of others on your Tour, you must return a Medical Form, signed by a licensed and practicing physician to Byond.Travel prior to or at the time of final payment for the applicable booking.

You agree to complete the Medical Form honestly and to disclose all relevant medical information accurately and fully. Byond.Travel reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a Tour. Byond.Travel reserves the right to deny you permission to travel or participate in any aspect of a Tour at any time and at your own risk and expense where the Tour Operator determines that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others.

Pregnancy is considered a medical condition and must be disclosed to Byond.Travel at the time of booking. BT may refuse to carry pregnant women over 24 weeks. The Tour Operator may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.

You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. Byond.Travel does not provide medical advice. And where information is provided by Byond.Travel on a good faith basis, it shall not be deemed as medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level and medical requirements.

Travel with Byond.Travel may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home city or country. The condition of medical facilities in the cities or countries you may visit on your Tour varies and Byond.Travel makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.

Special Requirements

Any special requirements must be disclosed to Byond.Travel at the time of booking. Byond.Travel will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to Byond.Travel at the time of booking but BT cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and BT and BT is not liable for any failure to accommodate or fulfill such requests.

Prices, Surcharges and Taxes

The published price of the Tour and any products or services offered by the Company is subject to change at any time, before or after booking confirmation, up to 30 days before departure. Tours are priced and advertised exclusive of applicable sales taxes. After a confirmation receipt has been issued by the Company, the Company reserves the right to impose surcharges on any products or services booked for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable products or services.

Cancellation Terms–General

All bookings made on BT are subject to the terms & conditions as requested by end-supplier. All completed transactions are valid for cancellation depending on the time duration specified by the hotel, activity providers and/or partner in their respective destinations.

Refunds will be provided consistent to the cancellation policy specified at the time of booking

Byond Travel will not entertain any cancellations for trips purchased unless there is cancellations allowed by our partners. There will be no refunds provided in this case.

Unless otherwise specified at the time of booking or the product pages and where cancellation requests are allowed by suppliers and partners of BT, Byond Travel will honor cancellation requests made 30 days prior to the date of departure. Refunds will be made using the same payment method as used by the user while booking within 30 working days and such refunds shall be subject to deduction of cancellation charges as specified on the product page.

No refunds or compensation will be payable by Byond Travel in the event (i) that any participant is not permitted to, or decides not to undertake or complete the tour, for any reason whatsoever; and (ii) any cancellation request received within 30 days from the date of Your travel.

Terms for Hold Spot or Holding a Booking Functionality

Byond Travel may charge 20% – 40% of offered price of the tour package (online) for holding a spot on a fixed departure tour for a specified interval of time. However, the final confirmation will be issued only if the balance payment is realized by Byond Travel within the stipulated time subject to following terms and conditions.

Until the payment is realized in full, should there be an increase in prices, the same will be intimated and charged to you in accordance to the terms listed in the section labeled Prices, Surcharges and Taxes of this document.

Until the payment is realized in full, the booking is subject to cancellation by Byond Travel without prior notice.

If the payment is not approved on given credit card number(s), you will be notified as soon as possible. In such a scenario you need to speak to the credit card company, or provide alternate credit card number, or change mode of payment as applicable.

No Promo Code or Coupon Code usage will be allowed in packages purchased through Hold Spot functionality. In case of any use of Promo Code or Coupon Code with hold spot functionality, the confirmation will be canceled and the amount forfeited.

In case of unavailability of the offered hotels, services, activities, guides, we will refund your paid amount without any deductions.

Airfare and Airline Ticketing

Tour prices do not include international or other airfare unless expressly mentioned in the Tour’s descriptions. Byond Travel will quote the best price available for the travel dates requested at the time the quote is generated. Quotes provide an estimate only and are not a firm price commitment by Byond Travel or the applicable air carrier(s).

Byond Travel acts only as an information provider for the applicable air carrier and the air carrier terms and conditions apply to the purchase and use of the air travel ticket. Please consult the air carrier’s applicable terms and conditions and conditions of carriage for complete information including applicable cancellation terms. Byond Travel is not responsible for changes in air itineraries or flight times and does not provide advice or alerts regarding air travel tickets, flight status or delays.

Travel Documents

It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. You must have a passport that is valid 6 months after the last date of travel as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the Tour, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by Byond Travel that is a direct result of your failure to secure or be in possession of proper travel documentation. Byond Travel does not provide advice on travel documents and makes no representations or warrantees as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that Byond Travel is not responsible for any errors or omissions in this information.