Please take the time to read and understand the conditions of your use of this website and any consequent booking set out below prior to booking a trip with us. This document is an electronic record in terms of the Information Technology Act, 2000 and the rules framed there under. This electronic record is generated by a computer system and does not require any physical or digital signatures.
IN THE CASE OF ANY VIOLATION OF THESE TERMS AND CONDITIONS, BYOND ETRAVEL & ENTERTAINMENT PRIVATE LIMITED AND ITS SUBSIDIARIES (COLLECTIVELY, “BYOND.TRAVEL”, “BT”, “WE” AND “US”.), RESERVE THE RIGHT TO SEEK ALL REMEDIES AVAILABLE BY LAW AND IN EQUITY FOR SUCH VIOLATIONS. THESE ARE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THIS WEBSITE AND LOGIN. IN THESE TERMS AND CONDITIONS, THE USER MAY BE REFERRED TO AS “USER” “YOU”, “YOUR”, “MY”.
THESE TERMS AND CONDITIONS MAY CHANGE PERIODICALLY AT THE DISCRETION OF BT. IT IS YOUR RESPONSIBILITY TO REVIEW THESE TERMS AND CONDITIONS PERIODICALLY FOR ANY UPDATES / CHANGES. YOUR CONTINUED USE OF THE WEBSITE SUBSEQUENT TO SUCH CHANGES WILL INDICATE AND IMPLY YOUR ACCEPTANCE TO SUCH REVISIONS.
BT’s website provides You with information about destinations and lists trips which are organized by various associations or organization or BT and also allow You to select and make bookings of the trip including flight booking and visa assistance (“Services”) from the third-party service providers, or partners ("Host”).
You may access the Website either by (a) signing in as a guest; or (b) registering to create an account (“Account”) and become a member (“Member”); or (c) You can also register to join by logging into your account with certain third party social networking sites (“SNS”) including, but not limited to, Facebook or Google); each such account, a “Third Party Account”, via our Services. As part of the functionality of the Account login information to Us through the Services; or allowing us to access Your Third Party Account, as is permitted under the applicable terms and conditions that govern Your use of each Third Party Account.
You represent that You are entitled to disclose Your Third Party Account login information to us and/or grant Us access to Your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by You of any of the terms and conditions that govern Your use of the applicable Third Party Account and without obligating Us to pay any fees or making Us subject to any usage limitations imposed by such Host.
By granting Us access to any Third Party Accounts, You understand that We will access, make available and store (if applicable) any content or information that you have provided to and stored in Your Third Party Account (“SNS Content”) so that it is available on and through the Services via Your Account.
Unless otherwise specified in these Terms and Conditions, all SNS Content, if any, will be considered to be Your content for all purposes of these Terms.
Depending on the Third Party Accounts You choose and subject to the privacy settings that You have set in such Third Party Accounts, personally identifiable information that You post to Your Third Party Accounts will be available on and through Your Account.
Please note that if a Third Party Account or associated service becomes unavailable or our access to such Third Party Account is terminated by the Host, then SNS Content will no longer be available on and through the Services.
We will create Your Account for Your use of the Services based upon the personal information You provide to Us or that We obtain via an SNS as described above.
You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.
We reserve the right to suspend or terminate Your Account and Your access to the Services if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete.
You are responsible for safeguarding Your password. You agree that You will not disclose Your password to any third party and that You will take sole responsibility for any activities or actions under Your Account, whether or not You have authorized such activities or actions. You will immediately notify us of any unauthorized use of Your Account.
A Host may list their Host Services on the Platform for you to choose and book the Host Services ("List" or "Listing"). To create a Listing, the Host may be asked to provide information to Us including but not limited to the location, itinerary, guides, transportation, transfer services, visa assistances, information about meals, availability of the such Host Services, pricing and related rules and financial terms (“Listing Content”). Any and all Accommodations desired to be listed must have valid physical addresses. Listings will be made publicly available the Platform. You shall book the Host Services via the Platform based on the information provided in the Listing.
However, in the event any User has reasons to believe that the information provided by the Host is incorrect/insufficient or there has been any incident of fraud or misrepresentation by the Host, the User may reach out to us at our customer care number or email ID and We agree to exercise commercially reasonable efforts to resolve such concerns of the User. Notwithstanding the above, in no event shall BT be responsible for any acts or omissions of the Host in relation to the Host Services.
We do not endorse any particular any services provided by Host whether or not it is displayed on the website. The images displayed on the website are only indicative of a photographic representation of the Service at the time when any such photograph was taken. Images are therefore not an endorsement by Us of any User or any Service. We do not make any representations about, confirm, or endorse any User or the User's purported identity or background.
All prices listed on the website for the booking of Services is, to the best of the knowledge of BT, correct at the time of publication and BT shall have the right to alter the prices at any time before Your booking of the Services. While we take great care to keep them up to date, the final price charged to You by Us may change at the time of finally booking the relevant third party service. We reserve the right to alter the price of the booking for Services on the website and to delete and remove from listing any Host and their Listing, if any.
In the event where Host informs Us immediately after You book a Host Service, about the change in charges for such booking, We will try to make every possible effort to inform You about the price difference and You can choose to opt-out of the booking at that time. In such an event, the payments made by You will be refunded by Us in accordance with the terms and conditions contained hereunder.
The Host, and not We, are solely responsible for honoring any confirmed bookings and making available any Services reserved through the website. If You book any Services then You agree to enter into an agreement with the Host and further agree to accept any terms, conditions, rules and restrictions associated with such Services imposed by the Host.
You acknowledge and agree that You and not Us, will be responsible for performing the obligations of any such agreements that We are not a party to such agreements, and that, with the exception of Our payment obligations hereunder, We disclaim all liability arising from or related to any such agreements.
You acknowledge and agree that We act as the Host’s payment agent for the limited purpose of accepting payments from the User on behalf of the Host. Upon the User’s payment of amounts to Us, which are due to the Host, Your payment obligation to the Host for such amounts is completed, and We are responsible for remitting such amounts, to the Host. The User shall not, under any circumstances whatsoever, make any payment directly to the Host.
The Total Fees payable will be displayed to You before You send a booking request to Us.
You agree to pay Us for the Total Fees for any booking requested in connection with Your Account if such requested bookings are confirmed by the applicable Host. In order to establish a booking pending the applicable Host's confirmation of Your requested booking, You understand and agree that We, on behalf of the Host, reserve the right, in Our sole discretion, to (i) obtain a pre-authorization via Your credit card for the Total Fees or (ii) charge Your credit card a nominal amount, not to exceed, or a similar sum in the currency in which you are transacting to verify Your credit card. As a general rule, We will collect the Total Fees due once We receive confirmation of the Your booking from the applicable Host; if necessary, Total Fees may instead be collected at a later point. Please note that we cannot control any fees that may be charged to You by Your bank related to Our collection of the Total Fees, and We disclaim all liability in this regard.
In connection with Your requested booking, You will be asked to provide customary billing information such as name, billing address and credit card information either to Us or our Payment Processor(s). You agree to pay Us for any confirmed bookings made in connection with Your Account in accordance with these Terms by one of the methods described on the Platform. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking in accordance with the terms and conditions contained hereunder. You also authorize Us to deduct the charges from Your credit card, in the event of damage caused at an Accommodation as contemplated under "Damage to Accommodations" below, if applicable. If you are directed to BT Payments' third-party payment processor(s), you may be subject to terms and conditions governing use of that third party's service and that third party's personal information collection practices. All payments made by You for the Services shall be considered as a consideration for the Services received by You and You agree to make all payments are done as per the terms and conditions of the Website and the policies of the Website including but not limited to refund and cancellation policy, shall be applicable to such payments.
You are responsible for taking care of the Accommodations and leaving them in a state in which it was received by You. You agree and acknowledge the responsibility from Your acts or omissions and also the acts and omissions of any individuals who any such User may invite to, or otherwise provide access to, the Accommodation. In event of any claim of damage to the Accommodation by the Host that the Host proves through evidence of damage to the Accommodation by the User, such User shall be responsible for either paying the damages for or replacing such goods as are damaged or both depending upon the condition of damage. After being notified of the claim and given forty-eight (48) hours to respond, the payment will be charged to the User. User undertakes to pay to the Host any such payment as claimed by the Host for any damage to the Accommodation.
Tax regulations may require us to collect appropriate tax information from you. Therefore, You agree to pay any taxes or regulatory charges which any party to these Terms is required to pay.
In consideration of our Services provided to You, We may charge service fees or any other fees as specified by Us on the Website (“Service Charges”). We shall deduct such Service Charges from the Host Services Fees before remitting the balance to the Host and any such Service Charges shall be included in the Host Services Fees charged to the Users as defined in the clauses above.
Irrespective of cancelling a booking before or after the booking confirmation is received, it is agreed that the User fee and Service Charge shall be non-refundable. If the User cancels a booking before the booking confirmation is received from the Host, no charges would be chargeable. Further, if any such cancellation is made after the receipt of booking confirmation, then the cancellation policy of the Host will apply to such cancellation.
Notwithstanding anything under this clause, we reserve the right to cancel any booking, whether confirmed or not, made via the Website for any reasons which in our discretion validate such cancellation. The User shall be returned the Service Charge in event of any such cancellation.
In the event You choose to use the money in the wallet provided by BT (“Wallet”) You agree to follow following terms and conditions:
Your use of the Website shall be solely for Your personal use and You shall not authorize others to use Your Account, including Your profile or email address and that You are solely responsible for all content published or displayed through Your Account, including any email messages, and Your interactions with other users and You shall abide by all applicable local, state, national and foreign laws, treaties and regulations, including those related to data privacy, international communications and the transmission of technical or personal data.
You agree that BT will only assist and help You with the airlines tickets, visa application which shall include providing You with visa letter, checklist of documentation required, proof of accommodation, hotel voucher and itinerary detail, and other ancillary services. However, the responsibility of the validity and accuracy of the document submitted by You shall not be of BT. You acknowledge and agree that services like approval of visa application and airlines tickets or any delay or cancellation of scheduled flight and other such events which are not in control of BT, BT shall not be held liable for such event at any time and You hereby waive off any right or liability which may arise due to such event.
You will not submit, post, upload, distribute, or otherwise make available or transmit any content that; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; (d) is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them.
You will not use Website in any way that is unlawful, or harms Us or any other person or entity, as determined in Our sole discretion.
You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and/or or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Services.
You will not use another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.
You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the Internet
You will not delete or modify any content of the Website, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that You do not own or have express permission to modify.
We may alter or vary the Terms and Conditions at any time without notice to you.
Try to get in touch with any parties to these Terms for any purpose except as envisaged under these Terms.
The Website may be used only for lawful purposes. BT specifically prohibits any use of the Website for, and You agree not to use the Website for, any of the following purposes:
BT, through the Website, provides for various communication channels including but not limited to chat boxes, comments sections, social media channels, e-mails, etc. between various Users, BT and/or any person otherwise authorized to access the Website. During Your use of any communication channel on the Website or in any event of sharing of information or documents, You specifically agree and undertake that You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution (collectively referred to as “Posting”) of any content, including text, images, video, sound, data, information, files or software, (“Content”) to any User or part of the Website, including Your Profile, the Posting of Your offering of the Content, the Posting of the services You want, or the Posting of any opinions or reviews in connection with the Website or any other User of the Platform, that:
Notwithstanding the generality of the foregoing, You will not make Postings or send messages to other Users containing:
As a participant in the Website, You agree to use careful, prudent, and good judgment when Posting any feedback for another User (“Feedback”). The following actions constitute inappropriate uses of Feedback:
If You violate any of the above-referenced rules in connection with leaving Feedback, BT, in its sole discretion, may take any of the following actions, with or without cause and with or without notice, for any reason or no reason, or for any action that BT determines is inappropriate or disruptive to this Website or to any other User of this Website. The list provided hereunder is illustrative and not exhaustive:
In the event of any inappropriate use of the Feedback provisions provided hereunder, You may contact BT regarding any such inappropriate use of Feedback via-email at firstname.lastname@example.org or through the report abuse button provided on the Website by providing detailed reason on the inappropriateness of the Feedback.
In the event of any dispute between Users concerning Feedback, BT shall be the final arbiter of such dispute. Further, in the event of any dispute between Users of BT concerning Feedback, BT has the right, in its sole and absolute discretion, to remove such Feedback or take any action it deems reasonable without incurring any liability therefrom.
Disclaimer: BT does not and cannot review every Posting posted to the Platform. These prohibitions do not require BT to monitor, police or remove any Postings or other information submitted by You or any other User.
Great care has been taken to ensure that the information available on the Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and We do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
We have taken all reasonable steps to prevent internet fraud and ensure any data collected from You is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in Our secure computer servers or those of third parties.
You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of Your access to and use of the Website and collective content, your listing or booking of any Host Services via the Website, Your participation in the any program, and any contact You have with other Users whether in person or online remains with You. Neither BT nor any other party involved in creating, producing, or delivering the collective content or any program will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with these terms, from the use of or inability to use the Website or collective content, from any communications, interactions or meetings with other users of the Website or other persons with whom You communicate or interact as a result of Your use of the Website or your participation in the any program or from Your booking of any Host Services via the Website, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not BT has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.
Except for Our obligations to pay amounts to applicable Hosts pursuant to an approved payment request, in no event will our aggregate liability arising out of or in connection with these terms and Host’s use of the Website including, but not limited to, from booking of any accommodation via the Website, or from the use of or inability to use the Website, or collective content or Host participation in the any program and in connection with any Host Services or interactions with any other members, exceed the amounts you have paid or owe for bookings via the Website as a User in the twelve (12) month period prior to the event giving rise to the liability or one thousand Indian rupees only (INR 1000), if no such payments have been made.
BT merely provides intermediary services in order to facilitate highest quality services to you. BT is not the last-mile service provider to you and therefore it shall not be or deemed to be responsible for any lack or deficiency of services provided by any person, Host (airline, travel/tour operator or similar agency), you shall engage or hire or appoint pursuant to or resulting from the material available in this Website. Neither BT nor any of its directors, employees, agents, vendors or suppliers will be liable for any direct, indirect, special, punitive, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this Website or any BT product, or damages from the use of or reliance on the information present on this Website, even if BT has been advised of the possibility of such damages. Cancellation, No Show and Refunds will be as per Host’s policies. Further BT shall not be liable for any event which is not in direct control of BT.
All materials provided on this Website, including but not limited to all text, logos, designs, graphics, images, sounds, information, software, documents, products and services (collectively, the “Materials”), and the selection, arrangement and display thereof, are the copyrighted works of BT and/or its vendors or suppliers. Any use of BT's name, logo or any Intellectual Property without BT's prior written consent shall amount to a material breach and BT reserves the right to terminate. You acknowledge that BT is only an intermediary with respect to all content featured on the Website. However, on receiving written notification of alleged infringement of third party intellectual property rights by any content, BT may, at its own discretion, remove the allegedly infringing Content from the Website with or without prior notice to You. If Website does not take down the same, You agree that Your only recourse will be to terminate Your Account with the Website. You hereby waive any legal or equitable rights or remedies You have or may have against BT with respect thereto.
You may remove such Content submitted on the Website at any time. However, BT may continue to retain or store such Content submitted by You in its or third-party servers or systems and use such Content in the manner provided herein above.
However, You will not submit, upload, share or Post, or provide as Feedback, anything on or through the Website as Your Content, which:
You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our Web pages or the content contained herein without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the BT site or any listing, offer or transaction being conducted on our site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
As a condition of your use of this Web site, you warrant to BT that you will comply with all applicable laws, statutes, ordinances and regulations regarding your use of our service and any related activities. In addition, you warrant that you will not use this Web site in any way prohibited by these terms, conditions and notices.
BT does not authorize any of its agents and franchises to consolidate or resell BT products to sub-agents and/or other agents and franchises. If found, all such bookings shall be treated as fraudulent and BT has the right to cancel such bookings at its own discretion with no liability for any consequential loss or damage. Any consolidation or reselling of BT products and services by BT agents and franchises requires prior approval and permission of BT.
This Web site may contain links to Web sites operated by parties other than BT. Such hyperlinks are provided for reference only. BT does not control such Web sites and is not responsible for their contents. BT's inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. If you decide to access any of the third party sites linked to this Web site, you do so entirely at your own risk.
The Company agrees to send booking confirmation & itinerary information & update the USER on the booking status and any further itinerary information via SMS (short messaging service) or Whatsapp, on the mobile number given by the USER at the time of booking. The USER hereby unconditionally consents such intimation via SMS by the Company in accordance with the 'Do not Disturb' guidelines of Telecom Regulatory Authority of India (TRAI) or such other authority in India and abroad.
Although BT has attempted to provide accurate information on the Web site, BT assumes no responsibility for the accuracy of the information (including fares displayed). All information provided on this Website is provided “as is” with all faults without warranty of any kind, either express or implied. BT hereby disclaims all warranties, express or implied, including, without limitation, those of merchantability, fitness for a particular purpose, title and non-infringe mentor arising from a course of dealing, usage or trade practice, except to the extent such disclaimers are held to be legally invalid.
BT (and/or its suppliers) reserves the right in its sole discretion to improve, modify or remove any information or content appearing on the Web site. BT may discontinue or revise any or all aspects of the Web site in its sole discretion and without prior notice.
BT reserves the right to change the terms, conditions, and notices under which this Web site is offered at any time. Modification of this contract will be deemed effective upon publication on the Web site with respect to any actions, communications or transactions occurring after said date. It is your responsibility to check terms and conditions of this Agreement at the time of each use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
If performance of any service or obligation under this Terms and Conditions by any of the parties is prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of such party or its third parties performing such services and could not have been prevented by reasonable precautions (each, a "Force Majeure Event"), then such party shall be excused from such performance to the extent of and during the period of such Force Majeure Event.
Any failure or delay by a party to enforce or exercise any provision of the Terms and Conditions, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party’s rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under this Terms and Conditions or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.
This agreement is governed by the laws of the India, without regard to its conflicts of laws principles. You hereby consent to the exclusive jurisdiction and venue of courts in India, in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions including without limitation this paragraph. Disputes, if any shall be subject to the jurisdiction of the courts of Bengaluru, India.